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What is the status of my order?
Once you place an order, you will receive a confirmation email to help you track its status. Alternatively, you can track your order through the Order History section on your account page. You can also track your order here by entering your order number.
Do you do same day Shipping?
We strive to process orders as quickly as possible, and most orders are shipped within 1-2 business days. Thank you for your understanding!
Where do you ship from?
For customers in the United States, we ship locally. We have multiple overseas warehouses in California, and we can also ship from our Amazon warehouse. Typically, you can expect to receive your package within 5-7 business days. For customers in Europe or other countries, we will ship from warehouses in Germany or China, depending on your shipping address.
How long will it take to ship my order?
After placing your order, we will process and ship it within 1-2 business days. Typically, the package will be delivered within 5-7 business days.
Can I change my order?
We can only make changes to orders that have not yet been processed for shipment. To request changes to your order, please contact support by submitting your request through the Contact Us form.
How do I track the progress of an order?
Once your order has shipped, you will receive an email and a text notification containing your order details. You can track your shipment by clicking the link provided in the email.
Can I change my delivery address after I have placed my order?
Changes to your delivery address can only be made for orders that have not yet been processed for shipment. If you need to update your address, please contact our support team as soon as possible. For further assistance, you can reach us via the "Contact Us" form or email us at support@fumeclear.com.
What payment methods do you accept?
You can make purchases on our website using debit cards, credit cards, net banking, or UPI. Additionally, we support PayPal, Amazon Pay, Apple Pay, Google Pay, Paytm, and Klarna for installment payments. You can select your preferred payment option during checkout.
Is it safe to use my credit/debit card at this website?
Yes, it is safe to use your credit or debit card on our website. We utilize a third-party payment processing service to handle all credit and debit card transactions. These payment institutions are PCI compliant, adhering to the highest certification standards to ensure that all cardholder data is securely stored, processed, and transmitted using industry-standard encryption technology. Your safety and privacy are our top priorities.
Which currency will I be charged in?
Currently, we only support the following currencies to charge customers in their local currency: USD, CAD, and EUR. If your credit or debit card is in another currency, you will be charged in U.S. dollars, Canadian dollars, or Euros, depending on your bank's policy. Your bank may apply the appropriate conversion rate for the currency you selected in accordance with its policies. Check with your bank about harmful charges.
Are there any hidden costs?
No, there are no hidden fees or additional shipping charges. The total price listed next to the product on the page is the final price. What you see is what you get!
Do you accept returns?
Yes, we accept returns under the following conditions:
To request a return, please contact our support team by submitting your request via the "Contact Us" form. We will respond promptly. For more details, please refer to our return policy.
Can I exchange an item?
Yes, we accept exchanges under the same conditions as returns:
The item must have been purchased from our online store.
The item must not have been used in any way.
The item should have its original packaging with all labels attached.
Exchange requests should be made within 30 days of purchase.
To request an exchange, please submit your request via the "Contact Us" form or email us at support@fumeclear.com, we will respond as soon as possible.
How long do filters last?
It depends, on the material being processed, environmental conditions, smoke volume, etc... However, Fumeclear has high power and highest quality filters to maximize service life. The filters are also independent of each other, so you only need to replace a single filter that is used. This is not the case with combined filters. If part of a combined filter is used while the other half is still available, the entire filter must be discarded.
Product brochure
View the product-related manuals you need to know
Fumeclear® FC-100A Fume Extractor
Fumeclear® FC-350 Fume Extractor
What type of fume evacuator is needed for welding?
View our selection of fume extractors for welding.
What type of fume extractor do I need for laser engraving?
Which machine should I choose to absorb chemical solvents?
You can choose the machine FC-350, which can absorb chemical solvents very well.
How do I contact customer service?
Our customer service team is available 7 days a week from 8am to 6pm. You can contact us via email.
Do any of your products have DOD NSNs?
Sorry, we don't have one.
Will this work for a portable laser like the F1?
Fumeclear has certain machines that are compatible with the F1 machine. For instance, the FC-2004 is not only suitable for the F1, but also can be used with the D1 Pro, S1, P2, M1, and 30W to 70W laser machines.
Will the FC-350 work to remove fumes from inorganic chemical fumes?
Yes, the FC-350 is designed to effectively remove fumes including those from inorganic chemical fumes.
Do you offer an extended warranty?
Fumeclear provides a one - year warranty for the machines and a six - month warranty for the accessories.
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